Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.
Information We Collect
We gather the following information to process your orders and improve your experience:
Personal information: name, phone number, email address, and shipping address.
Order details: include the products you purchase, the payment method, and transaction information.
Technical data: includes your IP address, browser type, device information, and the pages you visit.
Communication data: includes messages you send us via WhatsApp, email, or live chat.
We only collect the information needed to perform our services.
How We Use Your Information
Your information is used for:
Process and deliver your orders.
We are contacting you for confirmation or delivery updates.
Offering client support
Improving our website and product listings.
Preventing fraud and guaranteeing secure transactions
Sending updates and promotional communications (only if you agree)
We will not sell, rent, or exchange your personal information with anybody.
Sharing Your Information
We may share your details only with:
Courier companies for delivery
Payment partners (if applicable)
Customer support services
Legal authorities if required by law or for fraud prevention
These parties are allowed to use your data only for the specific service they provide.
Data Protection
We take extensive efforts to protect your information, including:
Secure website connection.
Encrypted communication wherever possible.
Restricted access to sensitive information
Regular system checks to prevent unauthorised access.
No online platform is completely risk-free, but we do our utmost to protect your information.
Cookies
Our website employs cookies to enhance your buying experience. Cookies assist us:
Remember your selections.
Show relevant products.
Analyze website performance.
You may disable cookies in your browser's settings at any time.
Your Rights
You possess the right to:
Request your personal information.
Ask us to update or correct your information.
Request the deletion of your data (where legally possible).
You can opt out of promotional texts at any time.
To make a request, please contact us via our support hotline or email.
Changes to This Policy
We may periodically update this Privacy Policy to reflect changes in our services or legal requirements. Updated versions will always be available on this website.
Contact Us
If you have questions about this Privacy Policy or want help regarding your data, you can reach us anytime:
Phone: 03012942490
Email: contact@velmora.pk
Support: 24/7 WhatsApp & Live Chat